Privacy Policy
We're committed to protecting your privacy and being transparent about how we handle your data.
Our Commitment to Privacy
At Twox, we understand that privacy is fundamental to trust. This policy explains how we collect, use, and protect your information when you use our AI platform. We've designed our services with privacy at the core, including our exclusive opt-out guarantee for model training.
Information We Collect
Understanding what data we gather and why
Account Information
- Email address and authentication credentials
- Organization name and billing information
- API keys and usage preferences
Usage Data
- API request metadata (timestamps, endpoints, response times)
- Model usage statistics and routing decisions
- Error logs and performance metrics
What We DON'T Collect
- Your prompts or AI-generated outputs (zero retention policy)
- Personal data from your AI interactions
- Any data for model training purposes
How We Use Your Data
Transparent practices for data handling
Service Delivery
Process your API requests, route to appropriate models, manage authentication, and provide customer support.
Platform Improvement
Analyze usage patterns to optimize routing algorithms, improve response times, and enhance overall performance.
Security & Compliance
Detect and prevent fraud, ensure platform security, and comply with legal obligations and industry standards.
Communication
Send service updates, security alerts, billing notifications, and respond to your inquiries and support requests.
Security Measures
Enterprise-grade protection for your data
Technical Safeguards
- AES-256 encryption for data at rest and in transit
- Multi-factor authentication and secure API key management
- Regular security audits and penetration testing
- Isolated infrastructure with strict access controls
Operational Security
- 24/7 security monitoring and incident response
- Employee security training and background checks
- Strict data access policies and audit logs
- Regular backup and disaster recovery procedures
Your Rights
Control over your personal information
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Update or correct any inaccurate personal information
Right to Erasure
Request deletion of your personal data from our systems
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Opt-out of certain data processing activities
To exercise any of these rights, contact our support team here. We'll respond to your request within 24 hours.
Questions About Privacy?
Our privacy team is here to help. We're committed to transparency and will gladly answer any questions about how we handle your data.