Terms & Conditions
Clear and fair terms that govern your use of Twox's platform and services.
Key Points Summary
Free tier includes 10,000 tokens monthly
Cancel subscription anytime, no questions asked
Your data is never used for model training
99.9% uptime SLA for paid plans
Acceptance of Terms
Your agreement to use our services
By accessing or using Twox's services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.
Note: These terms apply to all users, including developers, organizations, and API consumers. Additional terms may apply for Enterprise customers.
Eligibility
- You must be at least 18 years old to use our services
- You must provide accurate and complete registration information
- You are responsible for maintaining account security
Our Services
What we provide and service guarantees
LLM Router
Automatic model selection based on your prompt requirements and preferences.
- • Cost optimization
- • Performance prioritization
- • Custom routing rules
Data Privacy
Industry-leading privacy protection with zero data retention.
- • No prompt logging
- • Exclusive opt-out from training
- • End-to-end encryption
Visual Workflows
Node-based editor for complex AI workflows and creative processes.
- • Drag & drop interface
- • Multi-model connections
- • Real-time generation
Support
Comprehensive support based on your subscription tier.
- • Email support for all users
- • Priority support for Pro
- • Dedicated team for Enterprise
Service Level Agreement
Uptime Guarantee
P95 Latency
Monitoring
Acceptable Use Policy
Guidelines for responsible platform usage
Permitted Uses
- Commercial and personal applications
- Research and development
- Educational purposes
- Content creation and generation
- API integration and automation
- Analysis and data processing
Prohibited Uses
- Illegal or harmful activities
- Harassment or abuse
- Spreading misinformation
- Violating privacy rights
- Bypassing rate limits or security
- Reverse engineering our services
- Reselling without authorization
- Violating third-party rights
Payment Terms
Billing, refunds, and subscription management
Subscription Billing
- Monthly Plans: Billed on the same date each month
- Annual Plans: Billed yearly with 2 months free (16.67% discount)
Payment Methods
We accept:
- • Credit/Debit cards (Visa, Mastercard, Amex)
- • ACH transfers (Enterprise only)
- • Wire transfers (Annual plans)
Refund Policy
Your satisfaction guaranteed:
- • Cancel anytime
- • No refunds for overage charges
Free Tier
Every account includes 10,000 free tokens per month. No credit card required. Perfect for testing and small projects.
Limitation of Liability
Important legal protections and disclaimers
Service Warranties
Twox provides services "as is" and "as available" with the following considerations:
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- AI outputs may contain errors and should be verified independently
- Third-party model availability is subject to provider terms
- Maximum liability limited to fees paid in the last 12 months
Note: Some jurisdictions don't allow limitation of implied warranties, so some of the above limitations may not apply to you. We will always comply with applicable local laws.
Account Termination
Ending your service agreement
Your Right to Cancel
- Cancel anytime from your dashboard
- No cancellation fees or penalties
- Access continues until period ends
Our Right to Terminate
- Violation of terms of service
- Fraudulent or illegal activity
- Non-payment of fees
Data After Termination
Upon termination, we will delete your data within 30 days, except where required by law. You can export your data anytime before termination. Remember, we never store your prompts or outputs, so there's no AI-generated content to export.
Agreement & Changes
These terms constitute the entire agreement between you and Twox regarding the use of our services. We may update these terms from time to time, and will notify you of significant changes via email.